Frequently Asked Question's (FAQs)

Q: What is counseling? 

A: Counseling is an opportunity for you to understand and resolve the underlying issue(s) that may be the cause of problematic behaviors. It gives you the space to discuss your problems with someone who is an objective listener who then uses their training and experience to help you develop a solution. A counselor will not tell you what to do or fix your problem for you. They will help and guide you through the process, teaching you the necessary skills to overcome current and future challenges. 

Q: How do I know if I need counseling? 

A: There are many things that can lead a person to seek help. Perhaps you have noticed a need or someone has suggested it. Here are some common indicators that you may want to talk with a professional counselor: 

• emotional difficulties (sadness, anger, anxiousness etc.) 

• relationship problems 

• difficulty sleeping 

• declining academic or job performance 

• a recent traumatic event or loss 

• concerns about substance abuse 

• difficulty functioning on a day-to-day basis 

• self-injury or suicidal thoughts/behaviors*  

*Compassion & Healing Counseling, LLC does not provide emergency or crisis services. If you or someone you know are currently experiencing suicidal thoughts, it is important that you seek help immediately. Please call 9-8-8 and you will receive immediate help. You may also utilize the Crisis Text Line by texting HOME to 741741, and a live, trained Crisis Counselor will help you. These services are free.  

Q: Is counseling private/confidential? 

A: We hold the information that you share with us in sessions with the highest of confidentiality. Typically, what is said in session, stays in session. However, as mandated reporters, we are required by law to report any suspected or confirmed incidents of abuse or neglect to minors, elderly, or other vulnerable adults. We are also required to protect and warn, meaning if you are a credible threat to yourself or others, we will be required to report this information to the appropriate authorities to protect you and others. We will discuss these and other requirements at length during your first session. 

Q: I want to be sure to find the right counselor for me. Do you offer a consultation? 

A: Yes, Compassion & Healing Counseling, LLC, offers a free 15-minute consultation. During this consultation we will discuss your specific needs and what we have to offer to determine if we are a good fit! 

Q: Do I need an appointment for counseling? 

A: Yes. Appointments are required for all clients. We do not offer walk-in, same day, or emergency/crisis appointments. Please call to discuss your specific needs and we would be happy to schedule you for your first appointment. 

Q. What should I expect for my first session? 

A: Your first session with Compassion & Healing Counseling, LLC will always be an intake session. Intake sessions consist of a comprehensive evaluation to determine your current level of functioning, as well as collect information regarding your history, including background, family, employment, education, medical, psychological, social, and developmental. You may also be asked to complete a series of screening/assessments based on your reported symptoms. At this time, we will also work together to develop a treatment plan that best addresses your unique needs and goals. You should expect this session to last at least 60 - 75 minutes. 

Q: Do you prescribe medication? 

A: No. Only licensed medical providers such as Psychiatrists, Primary Care Physicians, Psychiatric Nurse Practitioners, etc) can prescribe medication. Once we begin our work together however, if we reach a point where the need for medication is clear, we will refer you to a provider who is qualified to diagnose and prescribe the medication to treat the issue.  

Q: Do you provide testing for ADHD? 

A: No. We do not provide testing or evaluation for ADHD. We provide counseling for adults who have been diagnosed with ADHD by their primary care physician (PCP), psychiatrist, or other qualified professional.

Q: Can I use my insurance to pay for couples or marriage counseling? 

A: Each insurance company is different, and each plan under that company differs. You must check with your plan to be certain. Typically, couples/marriage counseling in the traditional sense is not covered by insurance plans. The details are complex and cannot be fully explored here. We recommend that you contact your insurer to inquire about coverage and what it entails. You can expect to pay out of pocket for traditional couple/marriage therapy.  

Alternative Couples/Marriage Counseling options: 

Work with a professional counseling student  

Many of these professionals have completed coursework and training, or have prior experience, specifically focused on providing counseling for couples. You receive a significantly lower rate and it helps them gain much desired experience.  

Employer Sponsored Programs 

Employee Assistance Programs (EAP) are offered by many employers. As more employers recognize the need for employees to have balance in critical areas of their lives, including their relationships, many couples can find help for a variety of concerns this through program. Contact your Human Resources or benefits administrator to determine if your employer offers this service and how to use it. 

Healthcare/Flexible Spending Accounts

These are accounts, set up through your employer, which allow you put money into them that you use to pay for certain out-of-pocket health care costs. Contact your human resources or benefits administrator to determine how to enroll in or use this service.

Q: I am a counseling student in Virginia, do you offer placement for practicum/internship?  

A:    While Dr. Jenkins offers supervision for Virginia Residents and placements for counseling students entering Practicum, there are no current openings. If you are interested in being placed on a waiting list, please visit the Careers @ C & H page, and submit the indicated information. All applicant information will be reviewed and select candidates will be contacted when openings become available. No phone calls will be accepted.